WEXCY FOR GROWING BUSINESSES

As your team grows, make every handover clearer.

Give recurring work a named owner, record what was done, and define what must happen before the next step. Keep responsibilities clear as more people take part.

Illustrative scene of two colleagues reviewing information together at a desk.

A handover needs more than a name.

Consider a service business taking on a new client. A coordinator prepares the brief, a colleague reviews it, and the team decides whether it is ready for the next stage.

  1. Prepare the review

    Describe what the colleague needs to check, assign the review task to a user or role, and include the relevant task details. Responsibility should be explicit before work changes hands.

  2. Record the finding, not just the finish

    When the review is completed, record its outcome in the completion details. Finishing the task does not by itself mean the brief is complete or approved.

    If a detail is missing

    For example, the client's preferred start date still needs confirmation. Record that finding so the next person knows what remains to be checked.

  3. Check the conditions for moving on

    A configured workflow can use completed tasks and other requirements to control a transition. Review the current stage, owner, and transition options before moving the work forward.

GROWING BUSINESS FAQ

Questions about work across a growing team

Make the next handover easier to follow.

Start with one recurring process and make its responsibilities explicit.

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